Lifepo4 Privacy Policy — Malaysia User Data Protection
Lifepo4 takes the privacy of every user seriously. This policy clearly explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Effective: 1 January 2026. This policy may be updated from time to time.
Information We Collect
When you register and use the lifepo4 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected is as follows:
Account Information
Full name, email address, phone number, date of birth, and password (stored in encrypted form). This information is required during registration and identity verification.
Payment Information
Transaction records in Malaysian Ringgit (RM/MYR), deposit and withdrawal methods used (DuitNow, eWallet, bank transfer), and account financial history. Full card or bank account details are not stored on our servers.
Device & Browser Information
Device type, operating system, browser, IP address, and screen resolution. This data helps us optimise platform display across various devices including Android and iOS smartphones.
Usage Data
Pages visited, games played, session duration, and interaction patterns within the platform. This data is analysed in aggregate to improve the user experience, not to monitor individuals personally.
How Your Information Is Used
Lifepo4 uses collected information solely for legitimate platform operations and service improvement. We do not sell user personal data to third parties for marketing purposes.
- To verify user identity and securely process account registration.
- Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment channels.
- To detect and prevent fraud, money laundering, and suspicious activity on the platform.
- To send important notifications related to your account, transactions, or policy updates.
- Personalises the user experience, such as game recommendations based on activity history.
- To comply with legal obligations and regulatory requirements when applicable.
Cookie & Tracking Usage
The lifepo4 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.
Required for core functions such as login, session management, and account security. Cannot be disabled without affecting key platform functionality.
Collects data on how users interact with the platform to help us identify areas for improvement. This data is analysed anonymously.
Saves your preferences such as display language, account settings, and interface options so you do not need to reconfigure them each time you log in.
You can manage or block cookies through your browser settings. Please note that blocking all cookies may affect certain features of the lifepo4 platform.
Data Security & Third-Party Sharing
How We Protect Your Data
Lifepo4 employs multiple layers of security to protect your personal data. All communication between your device and our servers is secured with SSL encryption. Passwords are stored using irreversible hashing methods. Access to user personal data on our end is restricted to staff who require it strictly for operational purposes.
While we take reasonable precautions, no system can guarantee absolute security. Users are encouraged to take their own protective measures, such as using strong passwords and not sharing login credentials.
Data Sharing with Third Parties
Lifepo4 does not sell, rent, or share user personal data with third parties for marketing purposes. However, data may be shared in the following limited circumstances:
- Payment processors and financial service providers used to settle transactions in MYR.
- Legal or law enforcement authorities where required by court order or applicable legislation.
- Technical service providers such as hosting and cybersecurity firms, bound by strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As a lifepo4 user, you hold certain rights over your personal data. You may exercise these rights at any time by reaching out to us through our available support channels.
You have the right to request a copy of the personal data we hold on your account.
If any of your information is inaccurate, you may request a correction via your account settings or through support.
You may request deletion of your account and personal data, subject to any outstanding legal obligations.
For any enquiries regarding this privacy policy, data access requests, or complaints relating to the protection of your personal information, please contact the lifepo4 support team by email: [email protected]. Any changes to this privacy policy will be published on this page with a new effective date.